ADDITIONAL INFORMATION

Additional information includes Consumer Rights, Payments, Lifeline and Construction Policy.

Payments

Tired of remembering due dates on your bills??? Getting overdue notices when you thought you paid the bill??? Want to save paper and postage?? SIGN UP FOR SmartHub- see the SmartHub Tab for more information.

Call for SECURE PAY 844-936-2699 this is a safe and secure way to call to make payments on your account day or night. You will need your account number. With the new billing system your account number is now 6 digits. Contact us to get your new account number.

Customers have several payment options available, including payments by:

check, cash or credit card.

Payments by check can be mailed to:

PO Box 1075 East Corinth, VT 05040

As a customer you have the right.....

TO FAIR AND COURTEOUS CUSTOMER SERVICE

TO KNOW WHAT YOUR CHARGES ARE EACH MONTH

TO DISPUTE CHARGES YOU BELIEVE ARE NOT VALID

TO CHOOSE YOUR LONG DISTANCE PROVIDER

TO BE NOTIFIED PRIOR TO DISCONNECTION

TO A REASONABLE REPAYMENT PLAN

TO TIMELY RESTORATION OF YOUR SERVICES

TO TIMELY REPAIR OF YOUR SERVICES

TO CONTACT THE PUBLIC SERVICE BOARD

Consumer Assistance

CALL 802-439-5325 WITH ANY QUESTIONS.

Consumer assistance is also available from:

Vermont Department of Public Service

112 State Street Third Floor

Montpelier, VT 05620-2601

Consumer Affairs Hotline: 800-622-4496

Complaints may also be filed with:

Clerk, Vermont Public Utility Commission

112 State Street Fourth Floor

Montpelier, VT 05620-2701

Tel: 802-828-2358

If you are hearing impaired and require assistance, please call:

TTY: 800-734-8390

Note: The State of Vermont is currently not able to receive calls through the TTY. Please call 800-622-4496 or 802-828-2332 through the Relay Service and leave a message.

Customers with Special Needs

Special Services for People with Disabilities include:

Specialized Telecommunications Equipment and

Exemptions from Directory Assistance Charges

As a customer you have access to the Vermont Relay Service to communicate with deaf, hearing and/or speech impaired persons who use specialized equipment. To learn more about VT Relay, contact the VT Relay Customer Service Line at: 1-800-676-3777 (TTY/ASCII/Voice) Senior Help Line 1-800-642-5119 (TTY/V) or 1-800-639-1522 (VCIL) To Use the VT Relay System simply dial 711 from your home phone.

What is the Lifeline Program?

To help make telephone service more affordable, eligible low-income Topsham Telephone residential customers can qualify for a discount on qualified voice at their primary residence under the Lifeline Program. The Lifeline Program is a government benefit program, the discount consists of federal monthly support of at least $9.25.

Only one Lifeline Program discount is available per household on a qualified landline service. Under the Lifeline Program, a household is defined as any individual or group of individuals who live together at the same address and share income and expenses. The Lifeline Program benefit is non-transferable. Consumers who willfully make false statements in order to obtain the discount can be punished by fine or imprisonment or can be barred from the Lifeline Program.

How do I apply?

To receive the Lifeline Program discount, residential customers must establish the eligibility of their household.

Click icon to download application to print a copy or go on the URL to direct you to the Lifeline website to apply online https://www.checklifeline.org/lifeline

Topsham Telephone
P.O. Box 1075 113 Fairground Road East Corinth, VT 05040